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Customer service [www.stltoday.com]
Customer service is coming back into vogue. AOL hasn't gotten the memo apparently:
"An AOL service guy told me to stop complaining and learn to use a computer," she said. "Then he hung up."
Ahh, a classic example of blaming the user. If they really hope to compete with their new free business model, they're going to have to do a lot better than that.
05:20 PM, 08 Aug 2006 by Jason Schock Permalink | Comments (5068)
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